How the process works?

1)

Data Recovery Intake

Our data recovery agreement tells you what you can expect from a recovery. It covers several scenarios you can know up-front what to expect. We also gather some information about you and your particular case.

2)

Diagnostic Fee

Along with your data recovery agreement there is a $100 diagnostic fee that is assessed before the case is started. This covers our time and materials to assess the data recovery potential of your device. This is applied to the balance of your recovery but is not refundable.

Rush services are available for an additional charge.

3)

Drive taken to our lab

Our offices are open to direct drop-off. Have a busy schedule? We offer FedEx Labels as well to get your drive shipped to us and delivered the next day for most cases.

4)

Diagnosis and Quote

Our technical staff will conduct a complete diagnostic of your drive. Depending on our finding and the intake questions we assess the potential for data recovery and if possible retrieve the file names that are on the drive. A quote for the recovery is then provided for your approval.

5)

Data Recovered

In this stage the data is recovered to our internal storage array. Once recovered samples are chosen at random to ensure the recovered data is free of corruption. All work is done on site in our lab. All data remains on our premise at all times.

6)

Payment and Delivery

The recovered data is saved to a new storage device of your choice. We also offer competitive pricing on our preferred WD My Passport storage devices.

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